At Aircs, we strive to provide high-quality services and products to our customers. If you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.
1. Refund Eligibility
We offer a refund under the following circumstances:
- Service Issues: If the service provided does not meet the specifications as outlined in our agreement or description.
- Product Defects: If the product you receive is damaged, defective, or incorrect.
- Cancellations: If you cancel your order or subscription within a specified time frame (usually within 14 days), you may be eligible for a refund, provided the product or service has not been used.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Products or services that have been used or partially used.
- Customized or personalized products.
- Digital products, such as software or eBooks, unless there is a defect or error.
- Services already rendered or used.
3. How to Request a Refund
If you believe you are entitled to a refund, please follow these steps:
- Contact us within the eligible refund period (usually within 14 days of purchase).
- Provide proof of purchase (e.g., order number, receipt, or invoice).
- Explain the reason for the refund request.
- Our customer service team will assess your case and provide instructions for returning the product or processing the refund.
4. Refund Process
Once your refund request is approved:
- For products, you may need to return the item in its original packaging.
- For services, we will assess the service rendered and process the refund accordingly.
- Refunds will be issued to the original payment method, and it may take up to 14 business days to process.
5. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check with your bank or payment provider, as they may have additional processing times.
- Contact our customer service team if the refund does not appear in your account after the usual processing time.
6. Changes to the Refund Policy
Aircs reserves the right to update or modify this Refund Policy at any time. All updates will be posted on this page with the revised date. Please review the policy regularly to stay informed about our refund procedures.
